The Policy is designed to provide you with information on how we are following the rules for data protection: which information we gather while you are browsing our website or using the Services and how this information or personal information you provided to us when creating a Lonza Group account by registering on our website or when issuing a request for information form, is used. In the event that Lonza Group desires to use a user's Personal Information (as defined below) in a manner beyond those set forth in this Policy, Lonza Group will provide you with notice and, where required under applicable data protection law, ask for your consent or give you the opportunity to "opt-out" of such purposes by using the means offered for a specific Service or by sending an email to firstname.lastname@example.org.
Lonza Group collects Personal Information that users provide to us on our websites, which may include:
While Lonza Group takes appropriate measures to provide accuracy in the handling of Personal Information, Lonza Group relies entirely on its users to maintain correct Personal Information and to update this information as appropriate.
In addition, when a user accesses Lonza Group's website, the servers automatically record information provided by the user's browser. Generally, this information is automatically provided by a user whenever a user accesses any website. This information, recorded in a server log, may include a user's particular information (including, without limitation, IP address, browser software, language, date/time of access and other information and/or cookies that will uniquely identify a user's computer and the Internet browser the user is using). Lonza Group may also collect Personal Information about a user in connection with the user's use of the Services by using cookies on its website(s) as provided for in Lonza Group's Cookies Policy.
Additionally, whenever you send an email to Lonza Group, Lonza Group will retain that email so that Lonza Group can investigate and respond to your concerns. We may also use publicly accessible information to verify information we have been provided and to manage and expand our business.
You may have accessed our website(s) through a hyperlink from the website of one of our trading partners. If so, you consent to your personal details and purchase information, including behavioral patterns, being shared with that trading partner in accordance with our contractual relationship with them.
Lonza Group may, from time-to-time, share with third parties information that contains non-Personal Information If you have asked us to share data with third party websites (such as social media sites), their servers may not be secure. Note also that, despite the measures taken by us and the third parties we engage, the internet is not secure. As a result, others may nevertheless unlawfully intercept or access private transmissions or data.
Please remember that when you share information publicly on a Lonza Group website, for example a comment on a blog post, it may be indexable by search engines, including Google, which may mean that the information is made public.
However, it remains your responsibility:
- To log off or exit from the website when not using it;
- To ensure no-one else uses the website while your device is logged on to the website (including by logging on to your device through a mobile, Wi-Fi or shared access connection you are using);
- To keep your password or other access information secret. Your password and log in details are personal to you and should not be given to anyone else or used to provide shared access for example over a network. You should use a password which is unique to your use of the website – do not use the same password as you use for another website or email account; and,
- To maintain good internet security. For example if your email account or Facebook account is compromised, this could allow access to your account with us if you have given us those details and/or permitted access through those accounts. If your email account is compromised, it could be used to ask us to reset a password and gain access to your account with us. You should keep all of your account details secure. If you think that any of your accounts have been compromised you should change your account credentials with us, and in particular make sure any compromised account does not allow access to your account with us. You should also tell us as soon as you can so that we can try to help you keep your account secure and if necessary warn anyone else who could be affected.
For the purpose of sending e-mailings to you provided that you have subscribed to Lonza Group's news updates on the website, Lonza Group may give your name and email address to agencies appointed by Lonza Group. These agencies are not authorized to store and/or use your Personal Information for any other purposes than for the sending of e-mailings on behalf of Lonza Group.
We will retain your Personal Information for as long as necessary for processing purposes for which they were collected, processed and/or used and any other associated purposes (for example certain transaction details and correspondence may be retained until the time limit for claims in respect of the transaction has expired or in order to comply with regulatory requirements regarding the retention of such data). Therefore, if information is used for two purposes we will retain it until the purpose with the latest period expires; but we will stop using it for the purpose with a shorter period one that period expires. We restrict access to your Personal Information to those persons who need to use it for the relevant purpose(s). Our retention periods are based on business needs and your Personal Information that is no longer needed is either irreversibly anonymized (and the anonymized information may be retained) or securely destroyed.
If you have given permission, we may contact you by [specify,e.g. mail, telephone, SMS, text/picture/video message, fax, email about products, services, promotions, special offers, events, webcasts, conferences and charitable causes that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time.
In addition, to the extent permitted by the laws of your country, you may have the right to object to the processing of your Personal Information for direct marketing purposes. If your objection is not to direct marketing in general, but to direct marketing by a particular channel e.g. email or telephone, please specify the channel you are objecting to.
Further, to the extent permitted by the laws of your country, you may also have the right to access, correct, delete, restrict, be forgotten, or object to processing of, or request data portability of the Personal Information collected about you subject to some conditions and exceptions.
You can find out more about these rights in the EU by reading the General Data Protection Regulation here: http://www.eugdpr.org/the-regulation.html.
If you wish to inquire about any of this please send an email to email@example.com.
You also have the right to lodge a complaint with a data protection regulator.
Last update: May 24, 2018